Accessibility Policy


This 2014-21 accessibility plan outlines the policies and actions that Hughes Decorr will put in place to improve opportunities for people with disabilities.


Hughes Decorr is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under Ontario's accessibility laws and on the Human Rights Code. This Plan will be updated at least every five years.


Hughes Decor will provide training to employees, volunteers and others who deal with the public or other third parties on our behalf on Ontario's accessibility laws and on the Human Rights Code as it relates to people with disabilities. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our goods and services.

Individuals in the following positions will be trained:

  • All management
  • All administrative employees
  • All Sales personnel
  • All Shippers and Receivers

The Following have been in place since August 2014:

This training will be provided to existing staff and to New employees during their New Employee Orientation.

Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
  • Hughes Decorr's plan related to the customer service standard
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
  • How to use the magnifying glass, telephone, email, laptop, whiteboard and the building accessibility area when helping people with disabilities access our goods and services
  • What to do if a person with a disability is having difficulty in accessing Hughes Decorr's goods and services

Staff will also be trained when changes are made to your accessible customer service plan.

By January 1, 2015:

In addition to the above, Hughes Decorr will provide training on the requirements of the IASR and on disability-related obligations under Ontario Human Rights legislation.


The Following have been in place since August 2014:

Persons with disabilities are permitted to use their own assistive devices. We will ensure that our staff are trained and familiar with various assistive devices we have on site that may be used by customers with disabilities while accessing our goods or services.

Assistive devices offered by Hughes Decorr:

  • Magnifying glass
  • Telephone
  • Email
  • Laptop
  • Whiteboard

Hughes Building Accessibility:

  • Wheel chair accessible ramp outside reception doors
  • Doorbell at outer front reception door to notify reception that a guest has arrived. Which if the guest has a disability reception will assist guest with entry into the building and inform Hughes employee that guest has arrived.
  • Boardroom availability on ground floor.
  • Washroom facility available on the ground floor, behind supplier boardroom.


The Following has been in place since August 2014:

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.


The Following has been in place since August 2014:

  • A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
  • Fees will not be charged for support persons.


The Following has been in place since August 2014:

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities which include magnifying glass, telephone, email, laptop, whiteboard and building accessibility area, Hughes Decorr will notify customers promptly. There will also be a clearly posted notice and will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. The notice will be placed at the main reception entrance door.


The Following has been in place since August 2014:

Hughes Decorr is flexible and open to suggestions to create a good customer experience. We will begin by asking our customer how we can help them access our goods and services. Solutions will be developed in ways that take into account their disability.


Hughes Decorr is committed to meeting the communication needs of people with disabilities. We will consult with people with disabilities to determine their information and communication needs.

Accessible Website and Web Content: From January 1, 2014, Hughes Decorr's new or substantially refreshed website will conform to Level A of the Worldwide Web Consortium's Web Content Accessibility Guidelines (WCAG 2.0).

By January 1st, 2021, Hughes Decorr will ensure that its website comply with WCAG 2.0 Level AA.


As of August 2014, Customers who wish to provide feedback, including complaints on the way Hughes Decorr provides goods and services to people with disabilities, or wish to access our policy/procedures in an accessible format may do so upon request by either emailing or verbally contacting HR. HR contact information will be posted at the Visitor sign-in binder within the Visitor Safety Policy and below in the "For more information.... section".

If a complaint is received: HR at Hughes will investigate the complaint and action will be taken accordingly. Further action may include revision of policy/procedures and retraining of employees. If required, the complaint will be brought to senior management for disposition.

Customers can expect to hear back within 10 business days.


By Jan 1, 2016 accessibility will be integrated into Hughes Decorr's employment related practices.


Planned Action:

-On Hughes Decorr's job postings, specify that accommodations are available for applicants with disabilities upon request. If an applicant requests accommodation, Hughes Decorr will consult with the applicant to determine the provision of suitable accommodation that takes into account their disability. -When making offers of employment, notify the successful applicant of policies for accommodating colleagues with disabilities -Hughes Decorr will provide appropriate training to colleagues responsible for recruitment, to ensure these planned actions are delivered, and accommodation requests are fulfilled.

Return to work from Disability-Related Leaves

Planned Action:

-Individual, case by case, accommodation plan and work processes will be developed and documented for colleagues who have been absent from work due to a disability and require accommodation in order to return to work -Hughes Decorr will develop and provide appropriate training to managers and other colleagues responsible for supporting the return to work process for colleagues who require accommodation in order to return to work.

Performance Management, Career Development and Redeployment

Planned Action:

-Hughes Decorr will take into account the accessibility needs of employees with disabilities and individual accommodation plans within the performance management process, considering career development and advancement opportunities and redeployment of its employees with disabilities.

For more information on this accessibility plan, or to request accessible formats of this document please contact HR at: